Safeway Inc. is one of the largest food and drug retailers in North America. As of June 18, 2011, the company operated 1,687 stores overall. In support of its stores, Safeway has an extensive network of distribution, manufacturing and food processing facilities.
The Safeway Foundation– the philanthropic arm of Safeway Inc.– came to us with a problem common to large businesses, but on an uncommonly large scale. The Safeway Foundation consists of the corporate foundation and nine autonomous regional foundations, and they are collectively responsible for the distribution of over $200 million in grants and product donations. Their dilemma– dealing with the thousands of requests and applications they receive. The volume of requests was becoming overwhelming, and the many different submission methods (phone, e-mail, fax, etc.) complicated the process as well.
Our account manager quickly got to work by getting more information on their current workflow and listening to their requests. He then designed their system which we had up and available for review in under two weeks. The new system consolidated all requests to an online application that gathers the right information for each request, automatically responds to those that do not fit the requirements, and routes them to the appropriate corporate or regional office for handling.
The Safeway Foundation is committed to supporting causes and groups that affect the lives of their employees, and with the help of Versaic, they can continue those goals, while building their brand name with a system that allows for prompt responses to requests.
Getting started with Versaic, we set the bar high — deliver a solution that meets our specific needs and implement it fast. Not only did Versaic meet that goal, they went above and beyond, designing an even better solution than wed thought possible. It was perfect! – Christy Duncan-Anderson, Executive Director, Safeway Foundation